POSTAGE AND HANDLING COSTS
• Standard delivery within USA = $5.00
International orders (prices quoted in local currencies):
• ALL International orders = $17.00 AUD
FREIGHT OFFERS (to selected regions only, see shipping rules and taxes below):
Spend $40.00 AUD or more and receive FREE standard freight within US!
Spend $70.00 AUD or more and receive FREE standard freight
Please note: These offers are only available for purchases made on www.thejojobacompany.com.au
Standard delivery - you will receive your The Jojoba Company Australia (TJCA) delivery within 3-7 working days from the placement of your order.
International orders are dependent on the requested shipping destination. You will receive your order in approximately 8-12 working days from the day you placed it.
Where is my order?
If you would like to check the status of your order please email us at firstname.lastname@example.org quoting your order number and one of our friendly staff will be happy to help you with your query.
CANCELLING OR CHANGING YOUR ORDER:
TJCA will endeavor to organise the dispatch of your order as soon as we receive it.
If you have changed your mind about the order you made and would like to cancel or change it, please email email@example.com, quoting your order number as soon as possible. If your order has already entered the dispatch process, it cannot be changed or cancelled.
If you have received your order from TJCA and it is incorrect please email firstname.lastname@example.org with your order number so that we can arrange to have your correct products sent to you and incorrect products sent back to TJCA.
At TJCA, we will replace any incorrect product with your chosen product within 7-10 working days upon receipt of the incorrect products you received. This must be accompanied with a proof of purchase and the products must be returned in a new, unused and resalable condition.
Please note: We ask our customers to advise us as soon as possible if your order has been delivered late, damaged or incorrect.
RETURNS AND EXCHANGES
At TJCA we take great pride in providing the highest quality product to all our customers and are committed to ensuring that we deliver excellence in customer service. We want you to be happy with your TJCA purchase and welcome feedback on the level of service we are providing.
Please note that we will only refund or exchange products purchased from www.thejojobacompany.com.au. If you have purchased TJCA from another online retailer or from a retail outlet you will need to return the product from where it was purchased.
If you have any questions regarding returns or exchanges please contact us by emailing email@example.com or by calling (+61) 02 9651 3030. Please help us by having your order number ready to quote. We will endeavor to replace or refund goods within 7-10 working days.
REFUND AND EXCHANGE POLICY:
TJCA will fully refund or replace any goods purchased if they are found to be faulty, damaged or have caused a skin reaction, within 30 days from the dispatch of your order. Total value of the refund will equal the total cost of the goods purchased excluding freight and any other relevant fees. A refund will be made in the same form that you originally paid for your order as soon as possible upon receipt of the products you have returned.
DAMAGED AND FAULTY GOODS:
TJCA will refund or replace faulty or damaged products within 30 days from the dispatch of your order. A refund will be made in the same form that you originally paid for your order as soon as possible upon receipt of the damaged/faulty products you have returned.
RETURNING PRODUCTS PURCHASED ON PROMOTION OR AS PART OF A GIFT PACK:
If the products being returned were purchased at a promotional or offer price, the credit refund will be no more than the price paid for the products at the time of purchase. All goods must be returned in a new and unused condition within 30 days from the dispatch of your order. No refunds or replacements will be given if the carton has been opened and the product has been used. In the case of gift packs, the entire pack must be returned and individual products will not be refunded.
Please note that all claims honoured will be at the discretion of TJCA and TJCA reserves the right to refuse to refund or replace any customer claims when returns are excessive and it appears the policy is being manipulated and/or abused.
REVIEW OF TERMS:
These terms and conditions are subject to change from time to time without notice. Each order or transaction will be governed by the terms and conditions in force upon the date of that transaction.
SHIPPING RULES AND RESTRICTIONS:
TJCA will post all orders to all states and regions throughout USA. International orders are only shipped to the countries listed below.
• CZECH REPUBLIC
• NEW ZEALAND
• SOUTH KOREA
Freight offers are only applicable to the regions listed above excluding China and Indonesia, and apply to standard freight only. TJCA reserves the right to end or change this promotional offer at any time.
LOCAL DUTIES, TAXES AND RELATED FEES:
Shipping and freight charges do not include any applicable international custom duties or import taxes which may arise upon product entering your country. All international custom duties, taxes and related charges must therefore be borne by the purchaser.
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